At the heart of everything we do is a commitment to the customer experience. Every product, service, value-added benefit and educational opportunity we offer are provided to hopefully make your customer’s lives easier — and even a little more enjoyable along the way. We know you have options and we value every person who chooses to work with us. Here are a few areas where we focus in an effort to bring efficiencies to your day.
Why People and Their Education Matter Most to Providing Ease of Use
Investing in our people and their education is a top priority. Our teams have earned over 300 new designations so far this year. We are always learning and growing so we can try to anticipate needs, explain complex coverage questions and guide you to the best solutions. When our team understands not just ‘what’ but ‘why’ we offer the products and services we do, it provides an experience that hopefully makes you want to come back again and again.
The Right Combination of Tools and People Transforms Service into an Experience
Technology is crucial for providing an efficient and user-friendly experience; however, the power of human interaction makes it better. You can tell when someone is just doing a job versus someone who genuinely cares. We strive to make our teams feel empowered, to wow youand most importantly make sure you feel valued. Whether you like to call in, chat or email us, our team members are ready to assist you.
What Is the Outcome?
- Higher customer satisfaction
- Efficiency in getting the answers you need
- Convenience and accessibility
- Instant real time support
- Helping our customers make money on small business and specialty lines
What We’re Hearing From You …
“Absolutely phenomenal in her role, especially assisting with underwriting questions”
“Always picks up the phone with a positive attitude and provides prompt, thoughtful and detailed responses”
“A fantastic representative of your team”
“Always has patience and has a willingness to go above and beyond”
“Extremely efficient and personable and very knowledgeable about products”
“An asset who has helped us write more business”
At the end of the day, our goal is simple — to combine knowledge, tools and genuine care in a way that makes doing business with us easier, faster and more rewarding. We’re grateful for the trust you place in us and remain committed to delivering an experience that supports you, your customers and your success.
