The effort we put into each and every business interaction directly impacts our ability to compete in the marketplace. Connecting with a live person on the phone, interacting with someone who is friendly and excited to help, experiencing a fast turnaround time — these are incredibly important components of service that are often overlooked, but these are fundamentals for us at USLI, and we practice them day in and day out.

Our team members show up excited and ready to compete each morning. They look for ways to add value to how we do business together and want to make it effortless for you, our valued customer. Not only that, but we strive to create a dependable, consistent experience every time, so you can come to expect exceptional service from anyone you interact with at USLI.

We know you have choices when it comes to where you place your business, but we want you to think of USLI for speed, accessibility and ease of use. Here are a few things you can expect from us:

  • Speed: We strive for a 3-hour turnaround on submissions and binders, you can quote online 24/7, we provide real-time assistance via web chat support with a real, live underwriter, and we provide instant telephone quoting so you can speak to an underwriter and get a quote in minutes at 888-773-8754
  • Accessibility: If you get someone’s voicemail, you can press the “S” key for service to be connected to another team member immediately, we update our voicemail greetings daily so you know if someone is out of the office and who you can reach in the meantime, and we have multiple branch locations across the U.S. and Canada
  • Ease of Use: We offer options for however you prefer to do business (email, phone, web), you can access marketing materials online at your convenience, and we provide both pre-filled and digital application solutions

Whether it’s a Friday afternoon and you need a fast quote for a weekend event or you have an account on your desk and need to talk through coverage options, we strive to humanize doing business. In these moments, it’s truly the little things, like a live person answering the phone with a smile, that are additive and cumulative. This is why we dedicate so much time to the details.

I invite you to challenge us on our promise of delivering speed, accessibility and ease of use. This is something we work incredibly hard at every day, so I encourage you to give us a try and tell us how we did. Our teams are looking forward to connecting with you, and we promise to bring continued energy to our interactions throughout 2025.

Warm regards,

Tom