Caring about our customers, our insureds and our people is at the forefront of providing the USLI experience. But how does our focus on speed, accessibility and ease of use help you? Take a look at a few examples and what customers are saying about why what we do is so valuable.
Speed: When you need it fast.
Speed is essential when time sensitive needs arise. One of our valued customers received a call from a client who was in a panic. They were looking for coverage for a birthday party that was being held that same evening after realizing they hadn’t secured a special event policy.
Our customer remembered USLI offers phone and web quoting. The customer called in and immediately connected with an underwriter. In minutes they had a binder in their hands and walked away appreciative of the smooth and positive experience.
“The underwriter’s commitment to assisting me truly stood out, and I deeply appreciate the dedication and professionalism. It made what was already a stressful situation dramatically less so.”
Accessibility: When you need expertise.
Accessibility to specialized knowledge is crucial to making informed decisions. One of our valued customers was meeting with a new nonprofit client to review their insurance coverages. As their trusted insurance advisor, having knowledge about their policies was key to building trust.
As they evaluated the coverages, one of the board members had detailed questions about directors and officers and employment practices liability coverage. The customer knew the basics, yet the questions were very in depth. Wanting to make sure they provided the correct information, they called USLI’s Professional Lines Underwriting team. A quick call later, the board had a better sense of how their assets were protected and had the clarity they needed.
“Thank you for being available to connect on these questions. It reaffirmed why doing business with USLI is easy and why you are the first one that comes to mind when we need coverages that you write.”
Ease of Use: When you need to have efficiency to make money on small accounts.
Ease of use is vital for efficiency when you need service quickly, accurately and with minimal effort. When systems, tools and processes are intuitive and easy, our customers can benefit from better productivity. This is why we want to meet our customers where they want to be met. We promote contacting us in whatever way is best for you and your needs.
One of our valued customers had a complex account with a lot of moving pieces. Our underwriter took care of providing what was needed and the coverage that ended up winning the account.
“You rock! Without this excess layer, we likely would have lost the account. I will always sing your praises!”
Quick access to solutions or information can mean the difference between success and failure. When you need something fast, speed isn’t just an advantage, it is often necessary. Accessing the right guidance can prevent costly mistakes and give you the expertise you need. By prioritizing ease of use, it empowers our teams to work more effectively, streamline workflows and ultimately provide a better experience for our customers.
“I received the best service I have had in a long time. The questions and options I encountered the first time quoting with USLI were different than what I was used to. I wanted to make sure I answered things correctly and understood what different things meant. My underwriter was beyond helpful! She stayed with me as I did the whole quote and answered the many questions that popped up in my head as I put it together. She is a shining example of what to do, and what customer service should be.”
We wake up every day working toward providing our customers with the best USLI experience by being quick yet accurate, accessible and easy to do business with. We hope to earn your business and be your top choice for the business we write.
