Running a business means keeping track of sales, payroll, expenses and everything in between — and those numbers rarely stay the same all year long. Since insurance policies rely on estimated sales or payroll, a premium audit at the end of the policy period helps verify those estimates and ensure your policyholder’s coverage and cost accurately match their actual operations.

Premium audits aren’t just a procedural step — they’re a key part of making sure your clients have the correct coverage at a fair price. When the audit verifies their sales or payroll, we adjust the policy accordingly so it aligns with the actual exposure.

For you as an insurance professional, understanding the “why” behind this process helps you guide your clients with confidence and serve as a knowledgeable resource when questions come up.

Quick Tips to Share with Your Policyholders:

  • Stay organized: Keep all your sales and payroll information, along with supporting documents, in one place. This will make the audit process smoother and faster.
  • Know what you expect: Once our auditor reaches out, they will explain everything required for the audit, which is completed electronically. They will provide easy instructions to submit all necessary documentation.
  • Respond promptly: Help your clients understand the importance of responding within the allotted timeframe. Timely completion helps avoid unnecessary policy issues, including potential cancellation.

Because you play an important role in guiding your clients through the audit process, we want to make it easy for you to get information and connect with your team. When we order a premium audit for your policyholder, you will receive an email at the contact address we have on file from quoting, unless you’ve provided a different contact.

If you have any questions, simply reply directly to that email. You can always reach us at [email protected] or 888-523-5545 ext. 5483 as well.

We also have two resources available that further explain the premium audit process and provide answers to common questions: our Premium Audit FAQs article and our on-demand webinar “Understanding Premium Audits.”