At USLI, we believe that the right support at the right moment can make a tremendous difference. That’s why I’m excited to introduce Instant Answer, our newest way to make it easier than ever to do business.
Instant Answer is a web chat feature that connects you directly with a live underwriter in real time — putting personalized support right at your fingertips. Whether you prefer to quote online or through email, Instant Answer can be a great first stop for any questions you might have about a risk.
Our team members are ready to offer real-time underwriting support so you can quote quickly and confidently. They can help you determine if USLI is a fit for your risk and provide helpful information about quoting options. You’ll find this chat feature on the Start a Quote screen once you log in to USLI-SNAP, our online quoting platform.
In our commitment to deliver speed, ease of use and accessibility, we believe offering access to live underwriters online can help transform the way you do business and get you the answers you need — instantly. Our team is available to chat Monday-Friday from 7 a.m.-8 p.m. ET and Saturday from 9 a.m. to 1 p.m. ET.
Instant Answer is already making a difference for many of you. Here is some feedback you have been sharing with us recently:
“USLI is one of my favorites! Being able to chat appetite questions is the best thing since anything!”
“Very personable chat rep, talked to me like a person, not a robot or machine — really appreciate when companies treat us like regular people and it’s not automated from a script response.”
“Someone being here at almost 8 p.m. was a lifesaver for me.”
“I love the chat feature! I was able to get help immediately and that is what I needed!”
“The ability to open the chat and be connected with an underwriter is unlike any company I have wrote with.”
I invite you to try Instant Answer the next time you have something on your desk. It’s one more way we’re striving to make it easier to do business with USLI, and our team members are excited to chat with you.
Warm regards,
Tom
