Count on Us for the USLI Experience — Every Time!

// June 2, 2022
Reading Time: 2 minutes

Photo of a woman smiling with a headset on

Consider this: You meet with a prospect and know you can assist them with their insurance-buying needs. You go to rate the account online and then decide you’d rather speak to an underwriter. After several searches to find a number to speak to someone, you wind up on an automated phone loop that continuously prompts you to press another number. After several minutes, you hang up.

You then decide to email the underwriting contact you have, but you get an immediate automatic response stating your message has been received and will be answered within 10 business days. You go back to rating online, get frustrated and give up. Your prospect isn’t too happy either and decides to take their business elsewhere.

Does this situation sound familiar? If it does, you’re not alone. A recent brand experiences report from Emplifi found that:

  • 86% of customers who were once loyal will leave a brand after only two or three poor service experiences
  • 49% of customers who were once loyal will leave a brand after only one poor service experience

Whether you’re an appointed customer or a policyholder, our teams at USLI are committed to providing you with the USLI Experience in every interaction! But what is the USLI Experience? It is a combination of commitments for how service-driven, accessible, efficient and easy to do business with we strive to be. Three important pillars of the USLI Experience are Service, Accessibility and Efficiency/Quality.


  • Rolling three-hour turnaround for submissions and bind orders
  • Accountability
  • Caring attitude


  • Voicemail greeting updated daily
  • Shared underwriting desk: Press “S” for service
  • Extended hours
  • Multiple branch office locations


  • Hit Zone Underwriting Appetite Guides
  • Multiple quoting platforms
  • Policy issuance
  • Audits and inspections administered and paid for
  • Direct Bill:

We are committed to you, our customers, and are focused on being the best solution for small accounts and specialty products through consistent speed, quality service and innovative programs that help you sell more insurance. We are dedicated to doing what we say we’re going to do, when we say we’re going to do it.

Visit our USLI Experience webpage to learn more.

As always, thank you for your support and business.

Contact Kim Bennett-Mullins,
Senior Vice President, Management Liability Product Team Leader | 888-523-5545 Ext. 2209

Salome HeadshotWritten by Salome Margvelashvili
June 2, 2022