Reflecting and Moving Forward — What We’ve Learned Over the Past Year

CEO Message
// March 4, 2021
Reading Time: 3 minutes

While this month marks one year since COVID-19 caused disruption in most of our lives, it also marks one year of adapting and pushing through many obstacles. We’ve had to pivot with the rest of the world and learn how to move forward.

As we’ve pushed through the uncertainty, we’ve met countless opportunities to reflect, refine what we’re doing and move forward with a renewed sense of purpose, hope and gratitude.

Many types of businesses all over the country adapted so they could continue doing business, servicing customers and avoid shutting their doors. And though quarantining and social distancing have separated us physically, we haven’t lost touch with one another. In fact, many of us have taken opportunities to reach out to family members and friends who we hadn’t taken the time to connect with before the pandemic. We’ve taken advantage of this opportunity to learn new technology, build new skills and really rethink how we want to spend our time and how we want to make a difference.

Every day, we’ve had opportunities to help and support each other. Across the country, we’ve seen neighborhoods supporting their local restaurants by consistently ordering takeout or curbside pickup, customers shopping online or calling in orders if they can’t come inside the store, and friends and relatives grocery shopping for those who might not be able to. So many people have offered both financial and physical support to volunteer organizations that help those in need.

At USLI, we’ve embraced this time of change to make a difference in our own way. Our Sponsor a Meal initiative with 12th Street Catering has provided thousands of meals to frontline healthcare workers at several Philadelphia area hospitals. We’re building a strong Diversity, Equity and Inclusion program to advance our belief that every person, as well as everyone’s opinions and ideas are valued. Additionally, we’ve emphasized that it’s ok to not always be ok by addressing the importance of mental health. More than 3,000 of you signed up to participate in our virtual Mental Health event last month that included live sessions and resources to educate ourselves and to support those who struggle with mental health issues. And, we look forward to continuing to bring forth more efforts like these to continue to support our customers and our communities.

I would like to sincerely thank all of you for your efforts this past year and your continued support while believing in what USLI has to offer. We know it was not an easy year, but we saw you engaging with us in so many ways. Whether it was attending one of the many virtual customer conferences we have offered, attending classes and training with USLI University, participating in the Work from Home Wellness or Renewed You programs, or more importantly sending us the submissions on your desk because you enjoy working with our people, we are grateful. Let’s continue to connect and engage with one another as we push forward into 2021.

We promise to continue to bring the energy every day, and I hope you, your family and all of your loved ones continue to stay safe. Remember to take care of each other.

Warm regards,

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